Information we collect
When you request help, we may collect your name, email address, optional phone number, community, ZIP code, support preference, and the description you provide. We also keep service communications, estimates, invoices, and records needed to provide support and run the business.
Our website and security providers may automatically process limited technical information, such as IP address, browser or device details, timestamps, and security signals. This helps deliver the site, prevent abuse, and diagnose problems.
How we use information
We use information to respond to requests, schedule and provide services, communicate about work, prepare estimates and invoices, process payments, secure our systems, keep appropriate business records, and meet legal obligations. We do not sell personal information.
Service authorization records
If you use our online Service Authorization form, we collect the approved scope, price limit, device or system description, required acknowledgments, typed signature, date and time, and a confirmation number. We email a copy to you and retain a business copy to document your instructions and our agreement.
Service providers
We use trusted providers to operate our website and business. These may include Cloudflare for hosting and security, Turnstile for abuse prevention, Resend and email providers for messages, Stripe for invoices and payments, and customer-approved remote-support tools. They process information under their own terms and privacy practices.
Stripe processes payment credentials. 46 Networks does not receive or store your full payment-card or bank-account credentials through this website.
Remote support and sensitive information
Remote access begins only after you contact us and give permission. You can see the session and end it at any time. Please do not put passwords, payment-card numbers, Social Security numbers, medical information, or other highly sensitive information in our contact form, text messages, or email. Enter passwords yourself when needed.
When information may be shared
We share information only as reasonably needed with providers that support our operations, when you ask or authorize us to do so, to protect customers or our business, or when required by law. We do not rent personal information or share it for unrelated advertising.
Retention and security
We keep information only as long as reasonably needed for service, accounting, dispute prevention, security, or legal requirements. We use reasonable administrative and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may ask to review, correct, or delete information you submitted. Some records may need to be retained for billing, fraud prevention, or legal reasons. Email help@46networks.com with a privacy request.
Children
Our website and services are intended for adults and are not directed to children under 13. A parent or legal guardian should contact us when requesting service involving a child’s device or account.
Updates and contact
We may update this policy as our services change. The effective date above identifies the current version. Questions may be sent to help@46networks.com or directed to 46 Networks in Oklahoma City, Oklahoma.
This policy describes 46 Networks’ current practices and is not a promise that any security method can prevent every incident.