Agreement and services
These terms apply when you request or approve services from 46 Networks. Services may include computer troubleshooting, repair, setup, networking, remote support, security guidance, and related technology help. A request does not guarantee availability or a particular result.
Authorization and estimates
You confirm that you own the device, system, network, or account involved—or have authority to authorize the work. We will explain the expected scope and price before paid work begins. If the scope or cost materially changes, we will seek your approval before continuing. You may decline additional work.
Your responsibilities
You are responsible for providing accurate information, maintaining lawful access to your accounts and software, and backing up important files before service whenever possible. Please disclose known damage, data-loss risks, malware, or unusual system behavior. We may refuse work that appears unsafe, unauthorized, deceptive, or unlawful.
Remote support
Remote support begins only with your express permission. You are responsible for closing sensitive files and entering your own passwords. You may watch and end the session at any time. Internet interruptions, device condition, or third-party services may limit what can be completed remotely.
Data and equipment risk
Technology work can reveal or worsen pre-existing hardware, software, corruption, or data problems. Although we use reasonable care, you should maintain a current backup. Unless caused by our failure to use reasonable care, 46 Networks is not responsible for pre-existing damage, ordinary hardware failure, unsupported software, third-party service outages, or data loss that could not reasonably have been prevented.
Payment
Prices and any travel or third-party costs will be disclosed or estimated before approval. Invoices are generally due within 7 days unless the invoice states otherwise. Hardware, software, subscriptions, licenses, and other third-party purchases are separate from labor unless expressly included.
Workmanship follow-up
If the same problem returns within 7 days because of work we performed, we will reassess it without an additional diagnostic charge. This does not cover unrelated problems, new damage, hardware failure, malware reinfection, customer-made changes, or changes made by another provider. Parts, licenses, travel, or newly authorized work may still cost extra.
Cancellations and refunds
Our cancellation, no-show, and refund rules are part of these terms. Please review the Refunds & Cancellations Policy.
Practical limits
We do not guarantee that every problem can be diagnosed, repaired, recovered, or prevented. Advice is based on information and conditions available at the time. To the extent permitted by law, any responsibility of 46 Networks will be limited to direct losses reasonably caused by the service at issue and will not include remote, speculative, or indirect losses. Nothing here removes rights that cannot legally be waived.
Oklahoma law and changes
These terms are governed by Oklahoma law. We may update them for future service requests; the effective date above identifies the current version. If one part is unenforceable, the remaining terms continue to apply.
Contact
Questions about service or billing may be sent to help@46networks.com or directed to 46 Networks in Oklahoma City, Oklahoma.