Cancellations and rescheduling
Please give at least 48 hours’ notice to cancel or reschedule an appointment. This gives us a fair chance to offer the time to another customer.
Cancellations with less than 48 hours’ notice and missed appointments may be charged a $20 late-cancellation or no-show fee. We may waive the fee for emergencies or exceptional circumstances at our discretion.
Completed labor and diagnostics
Completed labor and diagnostic time are non-refundable. Payment covers the professional time spent investigating, explaining, configuring, or repairing the issue—even when a device has additional problems or the requested outcome is not technically possible.
Unused prepaid service time
Unused prepaid service time is refundable. If 46 Networks cannot provide an agreed service, we will refund the amount paid for the affected service.
Parts, software, and third-party purchases
Hardware, software, licenses, subscriptions, and other third-party purchases follow the seller or provider’s return and refund rules. Any non-refundable or restocking terms will be explained when known before you approve the purchase.
No surprise work
We will not perform additional paid work without your approval. If troubleshooting reveals a larger problem or a change in cost, we will pause and explain the options before continuing.
7-day workmanship follow-up
If the same problem returns within 7 days because of work we performed, we will reassess it without an additional diagnostic charge.
This follow-up does not cover unrelated problems, new damage, hardware failure, malware reinfection, customer-made changes, or changes made by another provider. Parts, software, travel, or newly approved work may still require payment.
Requesting a cancellation or refund
Call or text 405-922-9375, or email help@46networks.com. Please include your name, appointment or invoice information, and a brief explanation. Approved refunds are returned through an available appropriate payment method; processing time may depend on the payment provider or bank.