Before you replace your computer
Gather the facts before spending: symptoms, backup, support status and the full cost of each option.
Read and watch →Free learning resources
Everyday technology,
clearly explained.
Short narrated lessons and written steps you can follow at your own pace. No account required.
Restart or reset? Know the difference
A normal restart and a Windows recovery reset do very different things. Start with the smaller step.
Read and watch →Suspicious email? Check before clicking
Pause, verify through a separate trusted route, and report suspicious messages.
Read and watch →A simple routine for safer software updates
Use official update tools, prepare your device, and allow the process to finish.
Read and watch →Spot a tech support scam before you respond
Recognize pressure tactics, unexpected remote-access requests and suspicious payment demands.
Read and watch →Improve Wi-Fi in a rural home, barn or shop
Find out whether the problem is internet service or local wireless coverage before buying equipment.
Read and watch →Simple checks for a slow Windows computer
Start with restarts, startup apps, storage and official updates before considering an upgrade.
Read and watch →Printer not working? Start with these checks
Check power, paper, connections and the print queue before reinstalling software.
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