46 Networks · Free technology lesson
Spot a tech support scam before you respond
Recognize pressure tactics, unexpected remote-access requests and suspicious payment demands.
3 minutes 8 seconds. Narrated video. The key instructions are also written below.
1. Pause before responding
An unexpected call or alarming pop-up does not prove your computer has a problem. Do not call a number in a warning or let a stranger connect remotely. Contact a support provider through a website or phone number you independently trust.
2. Recognize pressure and payment tricks
Urgent threats, gift-card or cryptocurrency demands, and requests to return an alleged overpayment are warning signs. Do not share passwords or sign-in codes.
3. Close the warning safely
Try closing the browser. If it will not close, Windows Task Manager can end the browser task, but unsaved browser work may be lost. Avoid restoring the suspicious tabs.
4. Act if someone gained access
Disconnect the affected computer from the internet and seek trusted technical help. Change exposed passwords using a trusted device. Contact your bank through its official number if money or payment information was involved, and report the incident at ReportFraud.ftc.gov.
Further reading: FTC: Tech support scams.